Customer Service:
Due to the rising costs of shipping, Free Shipping only applies to most orders
over $150 for products within the same manufacturer/product line.
Items that are oversized/bulky/heavy may incur a shipping fee. Thank you.
*FREE GROUND SHIPPING applies only to those in U.S.A. (except for Puerto Rico, Hawaii and Alaska which are charged at $19.95 (weight dependent...we will notify you if shipping is more than this) on vitamin/supplement Internet orders (only) over $150. *All other merchandise does not qualify and will have additional shipping fees.
We reserve the right to ship your package via the best shipper available. Your shipping charge will remain the same regardless of which shipper we use. If it is imperative to have something shipped via a specific carrier you must put this in the notes at check out. Our current shippers are UPS, USPS and FedEx.
For All International Orders:
Once orders are shipped, if they are rejected by customs you will be responsible for paying the shipping to and from your destination as well as a 20% restocking fee. Please order wisely and be sure your country allows what you are ordering to be imported into your country. You are responsible for whatever tariffs your government charges. Shipping charges from the shopping cart are an estimate. We will notify you via email if there are any changes in shipping charges.
International orders CANNOT be shipped via next day or second day air.
Overnight and 2nd Day Air Shipments:
All overnight and 2nd Day Air shipments are determined at shipping. If the cart has not charged the correct shipping we will notify you via email. These rates are determined by product weight and size, destination etc. Overnight and 2nd day packages do not always ship the same day. Please allow 1 full business day for processing time. Overnight orders ship Mon-Thurs. 2nd Day orders ship Mon – Wed.
Vendor Restrictions/Site Registration: |
Our site registration page is mandatory as per certain manufacturers and must be filled out before we can process your first order. We are happy to stay in touch with you about your health and assist you with any product recommendations or questions that you may have. Please fill out your information as completely as possible, so that we may serve you better.
Once your registration is received, we will review and you will be contacted upon account approval/activation. This process usually takes less than 2 hours depending upon the time of day your registration is submitted. For immediate help, call us at 570-421-0665. Our general hours of operation are from 10 am - 9 PM EST. We look forward to being of service to you!
~ The NHTI Team
Xymogen LEGAL NOTICE
XYMOGEN's Exclusive Professional Formulas are available through select licensed health care professionals. The Internet Sale and Discounting of XYMOGEN formulas are strictly prohibited. Theroadtohealthyliving.com makes XYMOGEN formulas available only to patients of our clinic. If you are a patient of Tricia Cardone, C.N. you may inquire about XYMOGEN by calling (570) 421-0665.
ALL Orders; Payment Terms; Interest; Taxes
In order to purchase from Nutritional Healing Technologies/TheRoadToHealthyLiving.com the purchaser must be at least 18 years of age. Customer certifies that he/she is at least 18 years of age and that he/she is the authorized user of the credit card being used for purchase and that address, telephone and email address information is 100% complete and accurate. If delivery cannot be made due to an address error by the customer, or if the customer needs to update the address after the order has been shipped, the customer agrees to accept a $5 to $10 charge for correction of that address by the shipping concern (if possible). This charge will be applied to the card used for the order. Orders are not binding upon
TheRoadToHealthyLiving.com until accepted by Nutritional Healing Tech./ TheRoadToHealthyLiving.com. Terms of payment are within TheRoadToHealthyLiving.com's sole discretion. The Customer is responsible for sales and all other taxes associated with their order
When will I receive my Order?
All orders are generally shipped within 48 hours following the date the order is received. Orders are shipped via UPS, FedEx or the United States Postal Service. Because customer service is so important to us, whenever possible, we will ship your order via the USPS priority service. Orders should be received within 2-7 business days. Special orders may take longer. Notify us and we will give you an ETA.
Out of Stock Items & BackOrders
If the products that you have ordered are out of stock or on backorder, we will only notify you if the item will be out of stock longer than 3 business days. Once the items are back in stock they will ship out immediately. If the products will be out of stock or on backorder for any length of time we will notify you promptly. You will then have the option to receive the product once it is back in stock or cancel your order. You will NOT be charged additional shipping if your items arrive separately.
Multiple Product Orders (Multiple Companies) |
Please note that some of our products are drop-shipped so if you have ordered multiple products from a mix of companies your order may arrive in separate boxes. |
HOW TO CONTACT NUTRITIONAL HEALING |
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Nutritional Healing Tech., Inc. |
Phone: 570-421-0665 |
We at NHT love what we do and we love helping people. We will always strive to give the best customer service to all of our customers and potential customers. If you ever have any questions, please feel free to contact us at any time. |
The information on this website is not intended to replace the services of a health care provider. The information that follows is not meant to replace medical advice. Any medical questions, general or specific, should be addressed to a qualified health professional. Any application of the recommendations set forth, or implied, in the following website is at the viewers discretion and sole risk. Nutritional Healing Technologies, Inc. disclaims any responsibility for any adverse effects resulting from the information contained herein. |
If you are ordering large volumes of product, please contact us regarding extra possible discounts. |
Please feel free to offer the gift of health to all of your family and friends. You may purchase Gift Certificates on our website. |
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Our pleasant staff is eager to answer your questions and take your orders.
HOURS OF OPERATION |
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Monday - Friday |
10 am - 9 pm EST |
Saturday & Sunday |
Staff Dependent |
If you receive a voicemail upon calling, kindly leave a message and one of our friendly staff members will return your call promptly. Please also feel free to leave questions and orders on our voicemail 24/7. One of our staff members will return your call the very next business day.
Phone: 570-421-0665
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By Telephone: (570) 421-0665 . . . You may leave your order with full name, phone number, e-mail address, shipping address, billing address, credit card number, expiration date and shipping method. You will receive a confirmation of this order either via e-mail or telephone. |
By Web: www.TheRoadToHealthyLiving.com . . . You may place your order through our e-commerce website. |
By Fax: (570) 421-0664 . . . Just fax us all the information that is in (By Telephone Section Above) and we will confirm your order. |
By Mail: If you would like to send your payment/order by mail. Please include all the required product information, ie: Product, Title, Price, Name, Phone Number, Ship to Address, Bill to Address etc. We do accept personal checks, money orders and credit cards (Visa, MasterCard, Discover & American Express). Please note, if a personal check is sent your order will be shipped after the check has cleared with our bank. (approximately 5-7 business days) There is a $35 fee for all returned checks. Our mailing address is below. |
By E-Mail: You may email us your order. Please include all information that is in the (By Telephone) category above. We will e-mail you back to confirm receipt of your order. |
At NHTI, we are dedicated to providing you with some of the most cutting edge, high quality products. We are constantly searching for products that will help improve quality of life. We review data and often consult with various health practitioners before taking on any new line of product. We then try many of the products ourselves. Once we are satisfied with the quality of a product we will then list it on our website. If there is a product line that you would like to see offered on our site please let us know and we will be glad to look into it for you. |
Return Policy |
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Although we have certain links on our site, Nutritional Healing Technologies, Inc. is no way responsible for any content of any information on those sites listed. |
If you have made a purchase that comes with a warrantee/guarantee, that warrantee/guarantee is through the manufacturer - NOT through Nutritional Healing Technologies, Inc./TheRoadToHealthyLiving. |
There may be errors in pricing or product description (size, weight, ingredients, etc) on our site. We do our best to keep the site updated but in the event of any product mis-information or typographical error, you may return the product for a full refund. If an incorrect price is listed, Nutritional Healing Tech. Inc. shall have the right to refuse or cancel the order. In addition, we have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charged price. |
Correspondence/Call Backs |
Special Orders
Special Orders are orders for products that are not regularly on our site. Please note: We are happy to try and help you find various products/brands. However, if you order products that we do not regularly sell it is a final sale. We cannot take Returns on these special order products. Please take this into consideration when placing your order. If you have not taken the product before we suggest only ordering 1 bottle so you can make sure it agrees with you. Thank you for your understanding.
~ The NHTI Team
Large Orders
For larger orders, you acknowledge that you may be billed direct from the manufacturer.
Terms of Use
To view our Terms of Use, Click Here.
How Do You Determine Your Shipping Rates?
Our shipping prices are determined by the distributors/manufacturers who ship your products to you. We charge the same or less than what they charge us. Shipping rates have gone up significantly recently.
How Do I Change or Cancel My Order?
If you need to change or cancel your order, call or email us immediately at 570-421-0665. Our email is orders@theroadtohealthyliving.com .
Non-Refundable Perishables/Heat Sensitive Products
No returns accepted on any protein bars, suppositories, probiotics or any other perishable item.
- During Summer Months (June-September) it is suggested that you choose an expedited shipping method for heat sensitive products.
- All heat sensitive orders received on Friday’s will be held for shipping until the following business day.
Suggestions:
- We suggest that you select 2nd Day Air or Overnight during the summer months or if you live in a hot climate state any month of the year. If not, your products may arrive 5-7 days later and may be warm or hot to the touch.
- Please refrigerate your products immediately upon arrival
- WE CANNOT REFUND OR REPLACE WARM/HOT PACKAGES.
- A cold pack may be included with your order free of charge during the summer months or when shipping to hot climate states. (It is normal for the ice pack to be warm/hot upon arrival).
- Most refrigerated products are shipped direct from the manufacturer and most transit times will be between 3-5 business days.
- Protein Bars/Suppositories/Probiotics will melt in the heat! It is suggested that you select 2nd day or overnight shipping. Protein Bars/Suppositories generally ship from either NH, CT, WA, AZ or MT. If the bars/suppositories/probiotics melt they do not spoil, put them in the refrigerator so that they firm up. If you are concerned about your package being left in the heat outside your door. Please enter a shipping address where someone can sign for the package so that it is not left in the heat.
Website Security:
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Privacy Policy:
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